This page sets out useful traveller information for New Zealand trips as well as our booking conditions and terms of trade

Updated: 14 Sep 2026

Legal Trading Name: Limousine South NZ Limited

Business Trading Name: Limousine South

Limousine South NZ Limited's Fair Trading Contract with you

We wish to set out clearly the responsibilities which we, Limousine South NZ Limited, have to you and which you, in turn, have to us when a contract is made between us. A contract will exist once you make payment either to us or our approved agent and we confirm your booking.

The contract will include everyone on our confirmation/invoice to you. We are obliged to provide you with the travel arrangements you have booked with us on the terms clearly stated below and within this website. Your contract is entered into with Limousine South NZ Limited, a privately-owned New Zealand registered company.

Reservations

Your booking is considered to be confirmed and accepted in respect of all persons travelling when we issue a confirmation to you or your agent and any required deposit is paid.

Deposits and Payments

All prices expressed on this website are in New Zealand Dollars (NZ$) and include 15% Goods and Services Tax.

When making online payments the name that will appear on your statement will be "Limousine South".

Securing Your Booking & Payment Terms

Full up-front payment is available and welcomed at the time of booking.

Multi-Day Tours, and any other confirmed service of $2,000 NZD or more: A non-refundable deposit of 10% of the confirmed price (capped at $750 NZD per booking) is required to secure and confirm the booking. The balance of the confirmed price is due no later than 14 days prior to the commencement of service, and is subject to the cancellation fees set out under "Booking Cancellations by you" below. 

All other services: Full payment is due no later than 14 days prior to the commencement of service.

Bookings made within 14 days of service: Regardless of tour type or value, full payment (including any deposit component) is required immediately at the time of booking.

Credit Cards

We are pleased to accept Visa and Mastercard.

Limousine South NZ Limited credit card information security policy

Limousine South NZ Limited uses a PCI DSS level 1 service provider to process online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service.

Payments are processed in real-time.

Limousine South NZ Limited does not have access to your full card number; this credit card payment is secured by Paystation.

Paystation has bank-grade security. All transaction details are stored in their PCI centre.

Paystation software is certified.

Visit www2.paystation.co.nz for more information on online credit card payments.

Booking Cancellations by you

This cancellation policy applies to all pre-booked private charter and day tour services contracted with Limousine South NZ Limited and also its subsidiary company 'Queenstown Highlights'.

If, after we have accepted and confirmed your booking, you wish to cancel, the following cancellation fees will apply:

Multi-Day Tours

For tour bookings notified within 7 days of the commencement of service a cancellation fee of 50% of the confirmed price.

For tour bookings notified within 48 hours of the commencement of service a cancellation fee of 100% of the confirmed price (no refund).

Day Tours & Sightseeing

For tours and sightseeing notified more than 48 hours before the commencement of service, no cancellation fee with the exception of any third party costs incurred to Limousine South NZ Limited on cancellation (hotels, activities, contracted guiding services etc) or any non-refundable deposit.

For tours and sightseeing notified between 24 hours and 48 hours of the booked pick up time, a cancellation fee of 50% of the confirmed price, with the exception of any third party costs incurred to Limousine South NZ Limited on cancellation (hotels, activities, contracted guiding services etc) which may be charged at 100%.

For tours and sightseeing notified within 24 hours of the booked pick up time a cancellation fee of 100% of the confirmed price (no refund).

Airport Transfers:

For airport transfers notified within 48 hours of the scheduled flight arrival time or departure pick up time a cancellation fee of 50% of the confirmed price (no refund). 

For airport transfers notified within 24 hours of the scheduled flight arrival time or departure pick up time a cancellation fee of 100% of the confirmed price (no refund). 

No-shows will be charged a 100% cancellation fee unless amended flight details are advised no later than 1 hour prior to original scheduled flight arrival or departure pick up time.

Cancellations or Changes by Limousine South NZ Limited

After your travel arrangements have commenced it is unlikely that we will need to make any changes but sometimes it is inevitable, particularly if your safety is at risk. Limousine South NZ Limited reserves the right to alter fares, amend itineraries or to cancel arrangements. Assistance will be provided to make alternative arrangements to a similar value when/where practical.

Refunds are not available where circumstances arise beyond the control of Limousine South NZ Limited necessitating alternative arrangements to be made to ensure the safety and/or further participation and enjoyment of your holiday.

Special Requests and Needs

Please advise any special needs and/or requests at the time of booking and in writing, to your Travel Agent or Limousine South NZ Limited. We will endeavour to meet special requests, but cannot guarantee that they will be, nor will we be responsible if any are not met. If you have any medical conditions or disabilities which may affect your travel arrangements, we need to be advised in writing at the time of booking. If we cannot accommodate your needs/requirements, we will advise you at that time.

Website Validity and Accuracy

The prices contained within this website are valid at the time of publication. The information in this website has been compiled with diligence and care. Every effort has been made to ensure its accuracy.

Liability

Limousine South NZ Limited shall not be held responsible for any loss or damage to luggage or personal effects and/or damage resulting in death or personal injury, which may arise whilst travelling with Limousine South NZ Limited or its nominated suppliers.

Force Majeure

We will review each Force Majeure event on a case-by-case basis following a written request sent to bookings@limousinesouth.co.nz. Where a Force Majeure event has affected your booking, we may, at our discretion, reduce or waive the applicable service fee.

Where we are required to cancel, amend or otherwise change your travel arrangements due to circumstances beyond our reasonable control, no compensation will be payable. This includes, but is not limited to, war, threat of war, riot, civil unrest, industrial dispute, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions, or any other circumstances amounting to Force Majeure.

Head Office – Sales and Reservations

Limousine South NZ Limited

Physical Address: 3 Brookes Road, Queenstown 9300, New Zealand

Postal Address: P O Box 730, Queenstown 9348, New Zealand

Phone: +64 3 442 9299

Email: bookings@limousinesouth.co.nz